I went to fill up the car today and the card got flagged for authorisation. I called the number on the back of the card and got straight through to the fraud department. It turns out someone had used my card for two £1 Napster purchases followed by a £350 purchase from a major catalogue store (this transaction was subsequently declined).
Anyway, the lady on the phone went through it all with me and explained that the card would need to be destroyed and a new card re-issued. This will take 3 – 4 days, as the pin number needs to come separately.
This was great service by MBNA, as the fraud was spotted quickly and action taken, but what if I was relying on that card? I have another card I can use, but some do not. All I can say is make sure you have other means of payment to get by for a few days if you find yourself victim of credit card fraud, as I was.
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